Bushwick Dog Daycare Owner Refuses to Compensate for Severed Tail Incident, Leaves Owner in Financial Ruin
The traumatic tale of Timber, a 5-year-old coonhound who suffered a severed tail at the Pawsies dog daycare in Brooklyn, has left his owner, Dayi Novas, feeling outraged and heartbroken. What started as an alarming text message from the facility's worker soon turned into a nightmare for the Ridgewood couple, who were on a road trip in Utah when they received the news.
The incident occurred when Timber was taken to a play area at 1 am, where he suffered a severe injury due to the door being closed too fast. The bone of his tail was exposed, and Novas later found out that Pawsies' owner, Ivan Gamba, had decided to amputate the affected area, cutting off around 2 inches of it.
Despite the owner's apology, Novas felt that the situation wasn't made right by simply paying for the veterinary bill. She claimed that Gamba should compensate her for the $925 stay at Pawsies, with some amount of the deposit being put towards a future stay or covering Timber's vet visits.
However, Gamba refused to budge, stating that if he were to give a free stay to everyone who felt they deserved it, his business would be shut down. Instead, he suggested that Novas should pick up her dog as soon as possible and pay the remaining balance. When Novas tried to negotiate, she was met with an ultimatum: stop texting the facility's number and only email.
This shocking response from Gamba has sparked outrage among customers, who have shared their own negative experiences at Pawsies. Novas took to social media, sharing a heart-wrenching video of Timber's injured tail, which has garnered local attention.
In a statement on Instagram, Gamba apologized for the incident but refused to provide further compensation, stating that he was confident in his business and had done enough to make things right by paying for the vet bill. However, Novas remains unconvinced, saying that "sweeping up the pieces" doesn't unshatter a treasured moment with her beloved dog.
As for Timber's recovery, it appears that he is doing well with family care. While Gamba has expressed confidence in his business and downplayed the incident, many are calling for greater accountability from Pawsies to prevent such incidents from happening again.
The traumatic tale of Timber, a 5-year-old coonhound who suffered a severed tail at the Pawsies dog daycare in Brooklyn, has left his owner, Dayi Novas, feeling outraged and heartbroken. What started as an alarming text message from the facility's worker soon turned into a nightmare for the Ridgewood couple, who were on a road trip in Utah when they received the news.
The incident occurred when Timber was taken to a play area at 1 am, where he suffered a severe injury due to the door being closed too fast. The bone of his tail was exposed, and Novas later found out that Pawsies' owner, Ivan Gamba, had decided to amputate the affected area, cutting off around 2 inches of it.
Despite the owner's apology, Novas felt that the situation wasn't made right by simply paying for the veterinary bill. She claimed that Gamba should compensate her for the $925 stay at Pawsies, with some amount of the deposit being put towards a future stay or covering Timber's vet visits.
However, Gamba refused to budge, stating that if he were to give a free stay to everyone who felt they deserved it, his business would be shut down. Instead, he suggested that Novas should pick up her dog as soon as possible and pay the remaining balance. When Novas tried to negotiate, she was met with an ultimatum: stop texting the facility's number and only email.
This shocking response from Gamba has sparked outrage among customers, who have shared their own negative experiences at Pawsies. Novas took to social media, sharing a heart-wrenching video of Timber's injured tail, which has garnered local attention.
In a statement on Instagram, Gamba apologized for the incident but refused to provide further compensation, stating that he was confident in his business and had done enough to make things right by paying for the vet bill. However, Novas remains unconvinced, saying that "sweeping up the pieces" doesn't unshatter a treasured moment with her beloved dog.
As for Timber's recovery, it appears that he is doing well with family care. While Gamba has expressed confidence in his business and downplayed the incident, many are calling for greater accountability from Pawsies to prevent such incidents from happening again.
this is seriously messed up... a dog gets hurt at a daycare & the owner just wants some basic compensation 
i mean what's the big deal about that? 
gamba needs to step up & take responsibility for his business 
if he can't afford to compensate the owners when something goes wrong, how does he expect to stay in business? 
and those customers who have shared their own bad experiences at pawsies are speaking truth 
we need more accountability here 
! I mean, come on, your business is about taking care of other people's pets, but when your own business fails, you just cut corners and blame the customer? 
Not cool, bro! The fact that he's not willing to take responsibility for his actions and provide some sort of compensation or a refund is just ridiculous. And what really gets me is that he's making it about the money, like he's trying to justify the harm they caused Timber by saying he'd go out of business if he gave everyone free stays 
Newsflash, Ivan: your business isn't worth more than people's pets! 
her pup timber got severed tail at pawsies & now she's being left in financial ruin by owner ivan gamba 
he's all like "pay vet bill" but no way to make it right, especially after apologizing 
meanwhile timber is doing well with family care 
fingers crossed that justice gets served here!
I feel so bad for Dayi Novas and her pup Timber 
. And then when you try to talk to them about it, they get all passive-aggressive with an ultimatum... what even is that? 
. And Dayi should get some compensation for the emotional distress too... a free stay or something? I don't know, but it feels like they're just trying to sweep this under the rug 
.
. He's lucky to have such loving owners 
. And as for Pawsies... yeah, let's just say I won't be taking my pup there anytime soon 
...I mean, who needs a tail anyway? 
But seriously, it's crazy that the owner is being so unreasonable 
And now people are sharing their own negative experiences at Pawsies online 
...it's like, how could they not see what was happening? 
Gamba just needs to step up his customer service game 
or find a new business model, because this one's not working out 
... it's like he's more concerned with his bottom line than with doing the right thing. It makes me wonder, what would happen if we, as a society, prioritized animals' well-being over profits? 
. We need to hold Pawsies accountable for their negligence and make sure they prioritize dog safety above profits 
. I'm so done with pet owners who don't prioritize their furry friends' safety and well-being. Pawsies needs to be held accountable for this 
. Novas is right to be furious and speak out against this shady business practice 
Pawsies needs to step up its game and show some accountability here... 
. And what about the emotional distress this has caused Dayi? You can't put a price on that 
and calling for Pawsies to be more accountable 
. We need businesses like this to step up their game and make sure animals are treated with care and respect 
This is so not cool! I mean, I've heard of dog daycare going wrong, but this is on another level. Timber's tail was literally severed and Ivan Gamba just doesn't seem like he cares about the poor pup or its owner. It's not just about paying for the vet bill, it's about showing some compassion and taking responsibility for their mistakes. I don't blame Dayi Novas one bit for being outraged and sharing her story on social media - someone needs to hold this place accountable 
oh my god this is so not cool 
especially with all these negative reviews coming out 
i feel so bad for dayi novas and timber 