AI systems are like a double-edged sword 
- they can make our lives easier but also take away human connection. I mean, think about it, when you're having a convo with a customer and the AI chimes in with its suggestions, isn't that just kinda weird? 
But seriously, I think we need to rethink how we're using these tools. It's all about finding that balance between tech and humanity. We should be focusing on making things easier for humans, not just optimizing processes. And let's not forget, those experienced agents are like the superheroes of contact centers - they know what's really going on! 
- they can make our lives easier but also take away human connection. I mean, think about it, when you're having a convo with a customer and the AI chimes in with its suggestions, isn't that just kinda weird? But seriously, I think we need to rethink how we're using these tools. It's all about finding that balance between tech and humanity. We should be focusing on making things easier for humans, not just optimizing processes. And let's not forget, those experienced agents are like the superheroes of contact centers - they know what's really going on!