Ryanair's Cold Response to Heroic Passengers
A doctor was on his way from London Stansted to Pescara, Italy when an elderly woman fell down the escalator and he rushed to help. The medical emergency required immediate attention, leaving him no choice but to leave his flight behind. However, as he waited for assistance at Rome airport, Ryanair refused to waive the £100 transfer fee for rebooking.
The doctor had to pay extra costs, including £211 for a new car hire booking and £127 for a hotel night, before driving 150 miles back to Pescara. Despite showing public spiritedness by putting someone else's needs first, Ryanair's response was unrelenting.
In an email, the airline stated that it is each passenger's responsibility to present at the boarding gate on time. This stance implies that passengers are expected to turn a blind eye to emergencies, allowing others to suffer for their own inconvenience. The company's attitude seems callous and dismissive of its customers' kindness.
When asked if Ryanair had understood this explanation, they ignored the doctor's queries, further highlighting the airline's reluctance to show compassion. It is clear that Ryanair prioritizes efficiency over human welfare, leaving passengers like the doctor feeling exploited and undervalued.
A doctor was on his way from London Stansted to Pescara, Italy when an elderly woman fell down the escalator and he rushed to help. The medical emergency required immediate attention, leaving him no choice but to leave his flight behind. However, as he waited for assistance at Rome airport, Ryanair refused to waive the £100 transfer fee for rebooking.
The doctor had to pay extra costs, including £211 for a new car hire booking and £127 for a hotel night, before driving 150 miles back to Pescara. Despite showing public spiritedness by putting someone else's needs first, Ryanair's response was unrelenting.
In an email, the airline stated that it is each passenger's responsibility to present at the boarding gate on time. This stance implies that passengers are expected to turn a blind eye to emergencies, allowing others to suffer for their own inconvenience. The company's attitude seems callous and dismissive of its customers' kindness.
When asked if Ryanair had understood this explanation, they ignored the doctor's queries, further highlighting the airline's reluctance to show compassion. It is clear that Ryanair prioritizes efficiency over human welfare, leaving passengers like the doctor feeling exploited and undervalued.
. And then they have the nerve to say it's the passenger's responsibility to be at the boarding gate on time? Like, come on! Who makes decisions about emergencies in mid-air, anyway? And what really gets me is that they ignored the doc's questions after explaining their stance... like, can't you just show a little compassion? 
It's clear Ryanair doesn't care about its customers' kindness or well-being. They're all about cutting costs and squeezing every last penny out of people. I guess that's why they call it "low-cost" airlines... because they're always leaving their passengers feeling low 
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. £100? Are you kidding me?! That's like asking people to take a hike... or in this case, give up their own medical needs for the sake of rebooking a flight 
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. If Ryanair can't show some compassion and understanding, then maybe they shouldn't be flying around, collecting our hard-earned cash 
. It's time for airlines to put people over profits 
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i mean what even is the point of having customer service if youre just gonna ignore ppl when they explain themselves? and £100 transfer fee for rebooking? come on, that's just cruel 
its all about perspective but ryanair just seems to be about gettin that $$ no matter what 