Amazon's Contortionism Leaves Customer High and Dry Over Lost Phone
A customer in the UK ordered a £544 phone from Amazon, only to be told that it "may be lost" just days later. When the customer sought to initiate a refund, they were met with resistance from the company's customer service team, who insisted on waiting for a week before processing their claim.
The situation became increasingly convoluted when the customer was asked to file an incident report using an email address associated with their account. However, the report was rejected due to security standards, leaving the customer in a precarious position. It appears that Amazon's own security protocols have created a paradox for the customer, as using their official account address would not meet certain standards, while using a different address would not be the one associated with their account.
The company's behavior has been deemed "shameless" by one consumer, who feels that Amazon is taking advantage of their misfortune to avoid paying out. The customer had already received two monthly instalments of £108 from the company for the phone, despite not receiving it.
In a surprising turn of events, however, Amazon did issue a refund within four hours of being contacted by the customer. The company also offered a £50 voucher as an "additional gesture of goodwill." When questioned about the incident, Amazon apologized for the inconvenience caused and acknowledged that their mistake had left the customer in a difficult situation.
For others who may have been affected by similar circumstances, there are alternatives available. They can file a chargeback claim with their debit card issuer or seek reimbursement under section 75 of the Consumer Credit Act if they paid by credit card.
A customer in the UK ordered a £544 phone from Amazon, only to be told that it "may be lost" just days later. When the customer sought to initiate a refund, they were met with resistance from the company's customer service team, who insisted on waiting for a week before processing their claim.
The situation became increasingly convoluted when the customer was asked to file an incident report using an email address associated with their account. However, the report was rejected due to security standards, leaving the customer in a precarious position. It appears that Amazon's own security protocols have created a paradox for the customer, as using their official account address would not meet certain standards, while using a different address would not be the one associated with their account.
The company's behavior has been deemed "shameless" by one consumer, who feels that Amazon is taking advantage of their misfortune to avoid paying out. The customer had already received two monthly instalments of £108 from the company for the phone, despite not receiving it.
In a surprising turn of events, however, Amazon did issue a refund within four hours of being contacted by the customer. The company also offered a £50 voucher as an "additional gesture of goodwill." When questioned about the incident, Amazon apologized for the inconvenience caused and acknowledged that their mistake had left the customer in a difficult situation.
For others who may have been affected by similar circumstances, there are alternatives available. They can file a chargeback claim with their debit card issuer or seek reimbursement under section 75 of the Consumer Credit Act if they paid by credit card.
u cant blame them for the security thing tho thats kinda a legit conundrum... anyway, they did give that £50 voucher, so i guess ur not completely stuck in the mud 
but still, 2 months of payments and no phone to show for it? that's just bad customer service if u ask me 
I'm so sorry to hear that customer was left feeling frustrated and helpless over losing their phone 
. It's unacceptable that Amazon's security protocols ended up creating a problem for someone who just wants to get their money back 
. But, kudos to Amazon for finally issuing a refund within four hours of the customer reaching out - it shows they're willing to listen and make things right 
. Still, it's surprising that they had to be prodded to do so 
. I guess it just goes to show that sometimes, good customer service requires a bit of gentle nudging 
.
i mean, who comes up with these convoluted refund processes? it sounds like a joke 
and yeah, shame on them for making the customer wait a whole week before processing their claim 
meanwhile, they've already got two monthly payments of £108 going out to an empty account 
i mean, at least they're issuing refunds now... but still 
over this lost phone situation. The whole ordeal sounds like a right mess, and I feel for the poor customer who was left high and dry 
. It's unacceptable that the company's security protocols created such a paradox - it's almost as if they wanted to make things as difficult as possible 
.
i feel so bad for that customer... amazon's security protocols should be more user friendly, not create more problems for people trying to get a refund. it's unacceptable that they had to go through all that hassle and stress just to try and get their money back. 
. It's not ideal, but at least there are alternatives available 
. Amazon should really work on improving their customer service protocols - this kind of conteraction is just unacceptable 
This guy ordered a phone for £544 and now he's stuck with nothing because his order got "lost" in the system. And then when he tries to get a refund, they're like "nope, you have to wait a week". Like what even is that? 
? It's like they're trying to twist and turn the customer into a pretzel before giving them their money back. I guess it's hard to blame 'em for being paranoid about security, but come on! 
.
!
. But seriously, it's unacceptable. They should've handled the situation with more empathy and transparency from the start.
, but I feel for them all the same 
. It's just crazy how some companies will take advantage of customers when they're already vulnerable.
#ConsumerRightsMatter #AmazonFail #CustomerServiceNightmares
. And £544 is no joke, that's a big order 
. That's better than nothing, I guess 
. And for people who have been affected by this kind of thing, there are alternatives available - that's good to know 
.