I feel me too 
I mean, I get that efficiency is important and all that jazz, but can't we just find a way to make work less stressful for our humans instead of making them feel like they're being watched 24/7? It's already hard enough dealing with customers all day. Do we really need A.I. telling us what to do next too? 
And what's up with the performance dashboards? It feels like we're more focused on getting those metrics up than actually helping people. We need to find a better balance between tech and humanity, you know? 
I mean, I get that efficiency is important and all that jazz, but can't we just find a way to make work less stressful for our humans instead of making them feel like they're being watched 24/7? It's already hard enough dealing with customers all day. Do we really need A.I. telling us what to do next too? And what's up with the performance dashboards? It feels like we're more focused on getting those metrics up than actually helping people. We need to find a better balance between tech and humanity, you know? 
. I mean, I get why they want to make operations more efficient, but at what cost? My kid's friend's parent works in one of those contact centers and they're always stressed out. Every interaction is being watched and evaluated... it's like, hello! Can't we just have a conversation without being judged all the time? 
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A.I. might've been meant to help, but now it's just adding stress and pressure on agents who are already working their hearts out 
. The idea that every interaction is being monitored and evaluated in real-time is super uncool 
. It's like we're living in a constant surveillance state 
. If leaders can't find ways to make A.I. more human-centered, we'll just end up with toxic work environments 
. We need to prioritize staff well-being over efficiency gains 
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And don't even get me started on the surveillance aspect - it's like, hello! We're living in a dystopian novel here 
. I'm all about efficiency and productivity, but not at the cost of our sanity 
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We need to get back to basics and focus on what really matters: human connection and empathy 
... and not be constantly monitored like lab rats 
. We need to rethink the way we're using A.I. and prioritize our well-being above all else 
!
A.I. can be super helpful but only if it's used to support humans, not control them 
they need to prioritize human sustainability and create a culture of trust and support where agents feel safe to do their jobs without being watched and judged all the time 
We need more empathy and less surveillance, that's my two cents 