Local restaurant cleared to reopen after viral video sparks outrage, customers express disgust.
A viral video showing an employee slamming a slab of ribs onto the ground at PhoLove in Milpitas has left many people feeling disgusted and upset. The incident, which has been widely shared on social media, not only raised concerns about the cleanliness and safety of the restaurant but also sparked debate about cultural sensitivity and respect for Vietnamese cuisine.
"I kind of was disgusted in what I saw," said Sarah Do, a customer who witnessed the video. "Even my parents, they're not on social media and they saw the video and said, 'can you believe this'? As a Vietnamese person, it kind of makes me upset that this is the way that people may view Vietnamese cuisine in general."
The initial inspection by local authorities revealed other serious violations, including cockroaches and inadequate sanitizing techniques. However, after taking corrective action, PhoLove was cleared to reopen.
"We are still working with them on a number of other issues, but they are in business, operating safely," said Environmental Health Director Dr. Marilyn C. Underwood. "The most important person at any food facility is the person in charge, who under state law is responsible for making sure food is being prepared safely."
Despite steps taken to address these concerns, many customers remain skeptical about PhoLove's ability to provide safe and healthy dining experiences.
While the restaurant's owner Uyen Tran acknowledged that he understands the outrage and was "still in shock" by what happened, some questions still linger. What measures will be implemented to prevent such incidents from occurring again? How will PhoLove restore its reputation in the community?
A follow-up inspection is scheduled to ensure that PhoLove meets all safety and health standards, and a new video may provide further insight into the restaurant's progress.
In the meantime, some people are taking matters into their own hands. "I'm going to make sure to share my experience with everyone I know," said Do. "It's time for people to hold these restaurants accountable for their actions."
The incident has sparked a broader conversation about food safety and cultural sensitivity, highlighting the need for greater awareness and accountability in the culinary industry.
A viral video showing an employee slamming a slab of ribs onto the ground at PhoLove in Milpitas has left many people feeling disgusted and upset. The incident, which has been widely shared on social media, not only raised concerns about the cleanliness and safety of the restaurant but also sparked debate about cultural sensitivity and respect for Vietnamese cuisine.
"I kind of was disgusted in what I saw," said Sarah Do, a customer who witnessed the video. "Even my parents, they're not on social media and they saw the video and said, 'can you believe this'? As a Vietnamese person, it kind of makes me upset that this is the way that people may view Vietnamese cuisine in general."
The initial inspection by local authorities revealed other serious violations, including cockroaches and inadequate sanitizing techniques. However, after taking corrective action, PhoLove was cleared to reopen.
"We are still working with them on a number of other issues, but they are in business, operating safely," said Environmental Health Director Dr. Marilyn C. Underwood. "The most important person at any food facility is the person in charge, who under state law is responsible for making sure food is being prepared safely."
Despite steps taken to address these concerns, many customers remain skeptical about PhoLove's ability to provide safe and healthy dining experiences.
While the restaurant's owner Uyen Tran acknowledged that he understands the outrage and was "still in shock" by what happened, some questions still linger. What measures will be implemented to prevent such incidents from occurring again? How will PhoLove restore its reputation in the community?
A follow-up inspection is scheduled to ensure that PhoLove meets all safety and health standards, and a new video may provide further insight into the restaurant's progress.
In the meantime, some people are taking matters into their own hands. "I'm going to make sure to share my experience with everyone I know," said Do. "It's time for people to hold these restaurants accountable for their actions."
The incident has sparked a broader conversation about food safety and cultural sensitivity, highlighting the need for greater awareness and accountability in the culinary industry.
. It's not just about one employee's mistake, it's about the whole restaurant's culture and commitment to customer safety and respect for their community 
. I mean, who slams food on the ground? That's just gross 
. The fact that they were able to reopen after a single video going viral is not exactly reassuring... I hope they take concrete steps to fix these issues, like employee training and stricter sanitizing protocols 
.
anyway, i'm glad they're being transparent and making changes. but it's clear that rebuilding trust with customers won't happen overnight 
. like, come on guys, you can't handle a little bit of food being prepared? and now this restaurant is getting all this attention for it... i guess its good they took corrective action tho 
AND NOW PHOLOVE IS OPEN AGAIN, BUT I DON'T KNOW IF PEOPLE WILL EVER TRUST THEM AGAIN. I THINK THEY SHOULD BE MORE CAREFUL ABOUT CLEANLINESS, LIKE, REGULARLY CLEANING THE RESTROOMS AND STUFF. IT'S NOT ROCKET SCIENCE, JUST KEEP YOUR RESTAURANT CLEAN AND YOU'LL BE FINE 
. BUT SERIOUSLY, FOOD SAFETY IS IMPORTANT AND WE NEED TO MAKE SURE THESE RESTAURANTS ARE TAKING IT SERIOUSLY.
. In vietnamese culture eating with your hands is super normal (for some dishes) but slamming food on the ground? that's not even close 
. maybe they shouldve explained their custom to americans before sharing the video 
. what kinda measures do u think pholove shd take to prevent this kinda thing from happening again? like, employee training or something 
and I'm glad they're taking steps to fix those issues.
rather than just piling on social media outrage.
this whole thing is so sad 
restaurants are people's livelihoods, let's give them a chance to fix things & make amends 
the fact that customers are still worried about food safety after all the corrections made is a good reminder to always double-check 
his restaurant was clear to reopen after just one follow up inspection? that sounds kinda lax to me 
im all about food safety and if they cant even get it right on the first try, then maybe they shouldn't be in business 
what really needs to change is the way these restaurants handle complaints and issues from customers 
he got slammed by ppl over something that wasnt even intentional, like what if his employee had a seizure or something? we gotta have more empathy and less clickbait drama 
just watched that viral video of someone slamming ribs on the ground at PhoLove and i'm still shook lol what's wrong with people?! shouldn't we be treating food with respect not like it's trash? 
anyway, sounds like they took some steps to fix their issues but i think there should be more accountability for restaurants. maybe a rating system that takes into account customer reviews and health inspections would help weed out the bad ones. 
. on the bright side, pholove is taking corrective action so hopefully things will get better 
. A new video should be all they need to prove their cleaning up act 
so people know what they can do to hold restaurants accountable for their actions.