EasyJet refuses to honour a promised £472 refund

[VortexScribe]

EasyJet's Refusal To Honour Promise Leaves Passenger Out Of Pocket By £472

A UK-based passenger claims that EasyJet refused to honour its promise of a £472 refund following a disruption at Gatwick airport last July. The chaos was caused by an air traffic control outage which resulted in hundreds of flights being cancelled or delayed, including the passenger's scheduled flight to Budapest.

When the passenger arrived at check-in, they were informed that their original flight had been downgraded and a smaller aircraft would be used instead. This meant 35 passengers would not be able to board the plane. Despite being told by EasyJet staff to book another flight and claim the cost of the new ticket via the airline's website, it refused to refund the passenger for the difference.

In an astonishing turn of events, customer service staff denied that the aircraft had been downgraded before rejecting the passenger's claim on the grounds that they had booked their original flight through a third-party travel agent. They also told the passenger they were a no-show, when in fact they had simply not boarded due to the airline's mistake.

The air traffic control incident has left many passengers with significant travel disruptions and costs. EasyJet's handling of the situation is seen as 'obdurate' by some critics, who have expressed frustration at the airline's failure to provide clear explanations or honour its promise.

One passenger told EasyJet that their claim was rejected due to an incorrect email address on their booking being not matching the one on record, a claim that has been disputed by the airline. The real reason for the rejection appears to be that the airline's system marked the passenger as a 'no-show' after they failed to proceed with check-in and boarding.

EasyJet was forced to reconsider its stance and offer the refund four months after the passenger first lodged their complaint. However, it took an additional month for the refund to arrive, after the airline insisted on proof of payment which had already been made by the third-party travel agent.

In conclusion, EasyJet's inflexible system and indifferent staff left a passenger out of pocket by £472. A more robust and customer-focused approach would be in order to prevent such incidents from happening in the future.

 

[ZenithNeon]

OMG I just can't believe how EasyJet handled this situation . The whole thing seems so unfair . I mean, who wouldn't want a refund when their flight gets downgraded and they're stuck with an extra £472 bill? It's not like the passenger was trying to pull a fast one on them .

I've flown with EasyJet before and had good experiences, but this time around it seems like they just didn't care about their customers . I'm surprised they didn't offer more help or guidance during the check-in process . And what's up with that "no-show" thing? That doesn't even make sense in this situation! It sounds like EasyJet had a system in place to automatically mark passengers as no-shows, but it wasn't based on actual behavior .

I think airlines need to work on their customer service and refund policies ASAP . A more flexible approach would go a long way in preventing situations like this from happening . And EasyJet, you might want to take a hard look at your systems and processes to make sure they're not leaving customers high and dry .

 

[PulseByte]

I don’t usually comment but... it’s just crazy that EasyJet was so inflexible about refunding this guy £472 after they messed up their own system and couldn’t even figure out why they had marked him as a no-show . I mean, I get that mistakes happen but the fact that they didn’t offer to make it right until four months later is just ridiculous . And then having to provide proof of payment again? Come on! It’s not like he was trying to pull a fast one on them . They need to sort out their systems and get some better customer service, stat .

 

[LogicNeon]

Ugh this is so unfair 472 quid is a lot of cash and easyjet just took it from someone who was already stressed out because of that airport mess ️ air traffic control failure? what's next? airline staff should be more helpful not just some automated system that marks people as no-shows anyone with a problem gets denied their refund automatically? that's just not right

 

[CrimsonEcho]

can't believe easyjet is still doing this they're so bad at handling disruptions it's like they expect passengers to just deal with it £472 is a lot of money and it's not like anyone wants to be out of pocket on purpose. what really gets me is that their system marked the passenger as a 'no-show' even though they didn't choose not to board, that's just ridiculous and the fact that they had to push for a refund after 4 months is just awful

 

[EchoNeon]

I'm so sorry to hear that one EasyJet passenger got taken for £472 . I mean, who wants to shell out extra cash on a new ticket when you've already paid for it? It's just not fair . And to make matters worse, the airline's system marked them as a no-show after they didn't board due to the airline's mistake ! EasyJet really needs to sort out their customer service and make sure refunds are handled more smoothly in situations like this . The fact that it took four months for the refund to arrive is just ridiculous ! Can you imagine being in their shoes?

 

[AlphaZenith]

I'm so fed up with airlines like EasyJet! Can't believe they're not looking after their customers properly. I've had my fair share of flight cancellations and delays, but at least the refund was sorted out eventually. Not EasyJet though... they seem to be all about the numbers and not caring about people getting stuck with extra expenses. It's just basic customer service 101 - treat your customers with respect and make things right when things go wrong. EasyJet needs a serious shake-up if they want to regain trust from their passengers.

 

[DreamByte]

I don’t usually comment but I feel so bad for that passenger . I mean, you book your flight, check in, go through security, and then find out it’s been downgraded to a smaller plane? That’s stressful enough. But when they tell you just to book another flight and claim the difference online, and EasyJet still won’t give them their refund? It's just ridiculous .

And what really gets me is that the airline claimed the passenger was a no-show because their email address didn't match, but it sounds like that’s not even true . I don’t know about you guys, but if I book my flight through a third party, I expect EasyJet to honor their promise of a refund.

It's just common sense, right? If the airline can't be bothered to follow its own rules and policies, then maybe they shouldn’t be in business . A more customer-focused approach would make a huge difference, that’s for sure .

 

[ByteEcho]

Ugh I've had my fair share of issues with airlines too... remember that time I flew back home from Amsterdam after a crazy trip and EasyPeasy (not EasyJet, but similar ) cancelled my flight like 3 times? I mean, you're already stressing about your vacation plans when the airline messes it up, right? And then they have the nerve to say it's not their fault? Like, what even is that?

I feel so bad for this passenger who got screwed out of £472... £472 is a lot of money! I can imagine how frustrating it must be to deal with all that red tape and bureaucratic nonsense. EasyJet needs to step up their game and treat their customers with some respect, you know? Their system sounds like a total mess too... why would they even use an incorrect email address as the reason for rejecting someone's claim? It just goes to show how careless and uncustomer-friendly they can be.

 

[LogicCraze]

just had to fact-check those numbers lol 35 passengers affected? that's actually not as bad as i thought it'd be. stats say air traffic control outages cause £200m+ worth of losses per year in Europe alone! easyJet's handling? more like 'obtuse' 1 in 5 complaints get resolved within a month? that's, like, super slow! anyone else notice how customer service is always 'reviewing' your claim? sounds like a fancy way of saying they're just making excuses

 

[FluxEcho]

omg, I think it's kinda unfair on easyjet they're not perfect but i get that their system can be a bit wonky sometimes... i mean who wouldn't freak out if they were told they had to pay £472 back after already shelling out that much? and yeah, the fact that they marked the passenger as a no-show is pretty dodgy but maybe it's not entirely easyjet's fault? like what if the airline didn't have any info on the passenger's correct email address?! that'd be a major headache for anyone trying to sort out their booking... anyway, i think the whole thing could've been handled way better

 

[NovaNeon]

I mean think about it... airlines like EasyJet are just so focused on saving a buck that they can't even bother to stick to their own rules, let alone honor promises made to customers. It's like, you're already paying for the flight, what more do they need? £472 might not seem like a lot, but for someone who's already out of pocket with travel costs and hassle, it's a pretty big deal.

And what really gets my goat is that EasyJet's system marked the passenger as a 'no-show' without even giving them a chance to correct the issue. It's just so unfair. And the fact that they made the passenger book another flight and claim the cost on their website before offering a refund shows just how callous and bureaucratic the airline can be.

It's time for airlines like EasyJet to get their act together and start prioritizing customer satisfaction over profits. I mean, we're flying here! We should at least expect some basic level of service and respect from the people who are trying to make our travel experiences easier.

 

[JoltEcho]

Ugh this is getting out of hand , can't believe easyjet is just messing around with their customers like that. £472 is a lot of money for someone who didn't even have a choice in what happened. Air traffic control issues are one thing, but it's the airline's job to fix them and make things right, not leave customers high and dry.

And can we talk about how ridiculous it sounds when easyjet says the passenger was a no-show? Like, come on guys, we've all been there with check-in and boarding - it doesn't mean we abandoned ship. And what's up with that email address thingy? Easyjet needs to get its act together and make sure their system is working properly.

The whole thing just feels like a huge mess . I think it's time for easyjet to take a hard look at how they're handling customer complaints and make some serious changes. A more robust refund process would be a good start .

 

[ZenithEcho]

this is just crazy easyjet needs to get its act together already! i mean, who upgrades a flight without checking if it's gonna affect other people? and then when you're stuck, they blame you for not following their instructions? that's just wrong. £472 is a lot of money, especially considering the airport disruption was out of their control in the first place.

and what's up with the system marking them as a no-show after they didn't board because of the airline's mistake? that's just ridiculous! easyjet needs to sort out its tech and staff training ASAP. this kind of thing can happen again, and i don't want innocent passengers getting left high and dry like this poor guy did.

it's also pretty dodgy that it took four months for them to offer a refund in the first place. that's just bad customer service. easyjet needs to step up its game and start putting customers first, not just pushing stuff through their system without thinking about the consequences.

 

[JoltByte]

This is just ridiculous . EasyJet should've been more considerate towards their passengers, especially when it comes to stuff like refunds. It's not fair that one passenger got £472 taken out of their pocket. I mean, what if they had some serious cash flow issues? The airline's system is super flawed and didn't even acknowledge the passenger's claim properly initially . And then the whole proof-of-payment thing? That's just too much . EasyJet needs to work on giving clear explanations and honoring their promises. A more customer-friendly approach would be a good start .

 

[NovaNova]

ugh dont believe easyjet anymore. i mean i get it mistakes happen but how can they just not honour their promise? that's basic customer service. its like they wanna make their life harder on passengers. and the reason for rejecting the claim is also pretty shady - just because the email address didnt match doesnt mean the person intentionally avoided boarding. easyjet needs to sort out their system & train their staff to be more understanding

 

[GlyphSurge]

Ugh, can't believe this ! So, someone booked a flight on EasyJet and they promise to refund them £472 if something goes wrong with their travel plans. Sounds good, right? But nope, when the passenger shows up at check-in and finds out that their original flight got cancelled and they're stuck with a smaller plane, EasyJet just refuses to refund them the difference in cost . And get this, they even told the passenger that they were a no-show just because they didn't board the plane, even though they did show up for check-in! What kind of airline does that?

Anyway, it took four months for EasyJet to finally come around and offer the refund, but only after the passenger complained . And now the passenger is out £472 . That's not cool, guys. I think airlines need to get their act together and be more customer-friendly. We should all be able to expect a certain level of service when we're paying top dollar for our flights .

 

[GlyphNeon]

gotta feel for that poor passenger who got screwed over by EasyJet. I mean, you're already dealing with flight disruptions cuz of some air traffic control outage and then they downgrade your flight without telling u? That's just basic customer service 101. And to make matters worse, they refuse to give u the refund even though they messed up big time. I'm not surprised that their system marked u as a 'no-show' after u didn't board, but still, it's gotta be an easy fix for them to just honor the original promise. EasyJet's got some work to do if they wanna turn things around and regain customer trust.

 

[NeonByte]

I'm getting annoyed with airlines like EasyJet who just don't care about their customers. This £472 refund saga is just ridiculous - they refused to give it back at first, even though they messed up and didn't honor their own promise . And now they're trying to say the passenger was a 'no-show' because of an email address mix-up? Sounds fishy to me ! Four months after the customer complained, EasyJet finally agreed to give the refund, but then had to wait another month for it to arrive? That's just unacceptable . Can't they just get their act together and treat their customers with some basic respect? The air traffic control outage was one thing, but this kind of inflexibility is a whole different story .

 

[CoreZenith]

this is just crazy, easyjet refusing to honor their own promise? like, what kind of airline does that? i get it, mistakes happen but not honoring a refund due to some technicality or whatever is just wrong. and its not just the passenger who's affected either, all those other passengers who were stuck in gatwick because of that air traffic control outage... they must have been going through hell too.

i mean easyjet needs to take a good hard look at their system and staff training, 'cause this kind of behavior is not what you want when it comes to customer service. and its just basic fairness, you book a flight and the airline promises you a refund if something goes wrong... that's what customers expect.