Ticketmaster Issues Partial Refunds to Olivia Dean Fans After Singer Condemns 'Vile' Resale Practices
Ticketing giant Ticketmaster is taking steps to address criticism from singer Olivia Dean, who claimed that resale prices for her North American tour tickets were "vile" and not in line with the wishes of fans. In response to Dean's public outburst, the company has begun refunding fans who paid excessive prices on its website.
The controversy arose when tickets for Dean's tour sold out in minutes on November 21, only to be relisted on resale sites at exorbitant prices - exceeding $1,000, according to reports. In an Instagram post, Dean accused Ticketmaster and other major ticketing companies of allowing touts to take advantage of fans by inflating prices, stating that live music should be affordable and accessible.
Ticketmaster initially defended its practices, but later clarified that it would cap resale prices on its site at face value and encourage other resale sites to follow suit. The company's CEO, Michael Rapino, also echoed Dean's sentiments, saying that the company shared her desire to keep live music accessible and ensuring fans had access to affordable tickets.
As a result of Ticketmaster's efforts, fans who paid excessive prices on the platform have begun receiving partial refunds. However, some critics argue that this move is too little, too late, and that ticketing companies should be taking more drastic measures to address the issue of resale prices.
The UK government has recently confirmed plans to make it illegal for tickets to live events to be resold for more than their original cost, a move that Dean's fellow artists have welcomed. Meanwhile, Ticketmaster is facing increased scrutiny over its handling of resale practices, with some calling for greater transparency and accountability from the industry as a whole.
Olivia Dean, who has become one of the UK's biggest breakout artists in recent months, remains vocal on the issue of ticketing practices, urging other artists to stand up against what she sees as unfair and exploitative practices.
Ticketing giant Ticketmaster is taking steps to address criticism from singer Olivia Dean, who claimed that resale prices for her North American tour tickets were "vile" and not in line with the wishes of fans. In response to Dean's public outburst, the company has begun refunding fans who paid excessive prices on its website.
The controversy arose when tickets for Dean's tour sold out in minutes on November 21, only to be relisted on resale sites at exorbitant prices - exceeding $1,000, according to reports. In an Instagram post, Dean accused Ticketmaster and other major ticketing companies of allowing touts to take advantage of fans by inflating prices, stating that live music should be affordable and accessible.
Ticketmaster initially defended its practices, but later clarified that it would cap resale prices on its site at face value and encourage other resale sites to follow suit. The company's CEO, Michael Rapino, also echoed Dean's sentiments, saying that the company shared her desire to keep live music accessible and ensuring fans had access to affordable tickets.
As a result of Ticketmaster's efforts, fans who paid excessive prices on the platform have begun receiving partial refunds. However, some critics argue that this move is too little, too late, and that ticketing companies should be taking more drastic measures to address the issue of resale prices.
The UK government has recently confirmed plans to make it illegal for tickets to live events to be resold for more than their original cost, a move that Dean's fellow artists have welcomed. Meanwhile, Ticketmaster is facing increased scrutiny over its handling of resale practices, with some calling for greater transparency and accountability from the industry as a whole.
Olivia Dean, who has become one of the UK's biggest breakout artists in recent months, remains vocal on the issue of ticketing practices, urging other artists to stand up against what she sees as unfair and exploitative practices.
they're finally listening to Olivia Dean and taking steps to make things right for fans! 
I mean, it's about time they capped those resale prices, like who needs that kinda drama? 
the fact that they're refunding partial refunds is a good start but lets be real, its still not enough 
Olivia Dean is totally on point with this issue and I love how she's using her platform to raise awareness 
so fingers crossed that the UK government's plan to make it illegal to resell tickets above face value comes into effect ASAP 
The company needs to be more transparent about their fees and work with artists to create a fair system that benefits everyone, not just the touts who are making bank off desperate fans 
. This issue isn't going away anytime soon, so it's high time for ticketing companies to step up their game and prioritize affordability over profits 
. I'm glad they're taking steps to cap resale prices and encourage other sites to follow suit. It's about time someone called out those touts for taking advantage of people who just want to enjoy some music 
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. It's not just about the money, it's about people being able to enjoy live music without breaking the bank 
. Maybe other companies will take note and change their ways too 
. I was one of those people who got caught up in the chaos when Olivia Dean's tour tickets sold out and I ended up paying like $800 for a ticket that was originally $50 
. The UK gov is also stepping up to address this issue, making plans to ban resale prices above face value 
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